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Frequently Asked Questions
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Employee FAQ
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  • Who can use ZayZoon?

    ZayZoon works for Australian residents who are part of our payroll network. Not sure if that’s you? Just ask your HR department, or contact us through our live chat.

  • How do I get started?

    If your payroll provider or employer has partnered with us already, you can be accessing your wages within minutes. We can usually be found in your payroll portal. If you don’t know where to find us, or having trouble, just contact us through our live chat.

  • How much does ZayZoon cost?

    An advance has a fixed fee per transaction, which allows you to advance $100 to $500.

  • How do I payback the advance

    Any advances made are paid back by your employer at pay day or the period after dependent on timing.

  • Why do you need my bank info?

    We need your banking information so we can pay you! If you have any difficulty locating your banking information, shoot us an email or give us a call, we can help!

  • Is my information safe?

    We make security a priority at ZayZoon. Our website uses 256-bit encryption to protect the privacy and security of your information. The same security your online banking offers you.

  • How long does it take to verify my account?

    Most accounts are verified instantly. For others, it may take up to 2 business days. Once verified you will receive an email from ZayZoon with a link to set up your wallet and make your first advance.

  • How long until I see money in my bank account?

    In most cases (using the fast payments network), money will be in your account within minutes. The banks have already setup the fast payment networks using your BSB and Account or where a customer has created a Pay ID. However some accounts are not ready for fast payments, therefore money will arrive within 24 hours. If you are not sure if you are on the fast payments network, please check with your bank.

  • What if I created an Advance by accident?

    Mistakes happen! Maybe you got excited with how simple the process to access your money was and accidentally clicked submit? No worries. Contact our support staff and we can work on reversing the advance.

  • How do I contact support?


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Employer FAQ
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  • Why would I want to implement ZayZoon?

    Employee retention, Employee productivity loss due to financial stress, helping your employees avoid payday loans, and helping your employees take charge of their cash-flow are just a few of the reasons to use an employee benefits solution like ZayZoon.

  • What does ZayZoon cost?

    There is absolutely no cost to the employer.

  • How can I implement ZayZoon as an employee benefit?

    ZayZoon is incredibly easy to implement with almost no work needed by the employer. Contact support and we can walk you through the steps.

  • Isn’t ZayZoon just a loan shark?

    Not at all. ZayZoon doesn’t charge interest rates or hidden fees like predatory lenders. We charge a fixed fee per transaction. ZayZoon is also adamant on helping employees achieve financial literacy. We are working on some pretty cool tools to help employees, track, save and educate themselves on better managing their finances.

  • How much time does ZayZoon take after implementing?

    None at all. After the easy implementation, ZayZoon is completely out of sight and out of mind. We do however provide you with some pretty cool analytics on the use of the service.

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